NuGenesis boutique prides itself in offering the highest quality merchandise. We truly hope you love your purchases. But if you are not completely satisfied with your purchase, you may process the product for an exchange. We accept exchange postmarked within 7 days of the date your package ships from us.
Exchanges must be received unworn, unwashed, and with the original tags attached. In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. When returning items, you will receive a exchange credit minus shipping cost.
Orders selected for next-day shipping that are placed before 1pm ET will ship the same day. If you select next day on a Friday, please be advised that your package will not be delivered until Monday. Our goal is to process and ship your order within 2-5 business days of receipt. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.
Nugenesis ships most orders via USPS. We will not ship orders to Post Office Box. Please provide a mailing address for all orders.
For additional return questions, please e-mail firstname.lastname@example.org